Exchange Policy
You may exchange a product within 3 days of receiving it, provided it meets the following conditions:
• The product is in its original condition, including all tags and packaging.
• The product has not been worn, washed, or altered in any way.
To initiate an exchange, please follow these steps:
• Contact our customer service team at carmenthestudio@gmail.com or on Instagram Messages within 3 days of receiving your purchase and provide the reason for the exchange.
• Our team will provide you instructions on how to return the product.
• Pack the product securely in its original packaging, including all tags, and deliver it back to us using a reliable delivery service. Please note that you will be responsible for the return delivery cost.
• Once we receive the product, we will inspect it to ensure it meets the exchange conditions. If the product is deemed eligible for the exchange, we will send you the requested item or issue you store credit for the purchase amount.
Please note that we do not offer refunds, only exchange or store credit.
If you have any questions or concerns regarding our exchange policy, please do not hesitate to contact us. We are always happy to help.